Replacements, Ltd. Reviews

Absolutely the worst customer service I've encountered for years... a 1 out of 10. I ordered several plates that added to an existing set. The die lot on their Lenox Chirp Dinner Plate was blotchy and it had a small, blue permanent ink marking on the back (not on original). Drew told me to send him pictures of my original, side by side, with their plate and he would try to find plates in stock that would be satisfactory. It has been 4 weeks, 4 emails, 2 voice messages and a successful return of the defective plates to their customer care team and no one has bothered to even tell me that they are sorry that they don't have a suitable replacement.

I placed an order for 2 plates and decided I needed 4. I sent a cancellation which was ignored until until three days later after the original order was shipped. I placed a second order for 2 plates and again decided I needed 4. I sent a change order which was ignored until 3 days later after the original order was shipped. I will place an order for 6 place settings but it won't be from Replacements.com since they don't provide any customer service.